Dispatch and Delivery
Important Information:
We are a small Australian business and have limited space in our warehouse. To keep a higher stock amount and meet our customer demand the product(s) specifically listed below are shipped from an external warehouse and may take a little longer to reach you.
Smart Night Sleeper Standard shipping may take 15 business days
Express Shipping not currently available
Wooden Cot Arm
Standard shipping may take 15 business days
Express Shipping not currently available
All Other Products
Domestic Australian Shipping:
Orders are packed and shipped within 1 - 2 business days of being placed.
Standard Post can take up to 7 business days for delivery
Express Post can take up to 1-3 business days for delivery
All orders are shipped from South Australia.
Please visit Australia Post for updates and expected delivery timeframes to your location - Australia Post Delivery Time
International Shipping:
Orders are packed and shipped within 24 hours of being placed. All International orders are shipped with Sendle.
Please visit Sendle for updates and expected delivery timeframes to your location - Sendle Delivery Time
At times there are unforeseen circumstances beyond our control, due to these external factors, shipping times can be subject to change.
Domestic Australian:
For the latest updates and expected delivery timeframes, please visit Australia Post - Australia Post Delivery Time
International:
For the latest updates and expected delivery timeframes, please visit Sendle - Sendle Delivery Time
We’re an online-only retailer. This means that we don’t have any physical stores, and due to safety reasons we can’t let customers into our Fulfilment Centre.
If you have questions about a product, our friendly Customer Service team is here to help.
ORDERS
Once your order has been dispatched, a tracking number will be issued.
You will receive this via an email notification, and you may also log in to your Storkke account and head to the ‘My Orders’ page to track your order.
Our carrier may experience a few day's delay in transit, this is normal and is due to unforeseen circumstances in the delivery journey. It does not need to be cause for concern, however, if you are unsure keep an eye on your tracking details or contact the carrier for delivery network updates.
If you have any questions, you can also contact our Customer Service team.
Once you've placed your order, a confirmation email will be sent.
Your confirmation will be sent to the same email address that was used when placing your order.
Sometimes this can be hidden in your junk mail, so please be sure to check there too!
Once an order has been placed Strokke are unable to cancel your order or make any amendments.
Please ensure all items and details are correct before finalising your order, including your shipping address.
We are excited to be able to offer you After Pay!
Afterpay offers installment plans for our online shoppers. Order your items today and pay in six interest-free installments.
1. Add your favourites to cart
2. Select Afterpay at checkout
3. Log into your Afterpay account
4. Complete six easy payments every two weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia. Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase. For complete terms visit afterpay.com/en-AU/terms.
At Storkke we may offer pre-orders for products that are in high demand and have previously sold out quickly, or for new arrivals that are limited in stock.
Pre-orders generally take 4-8 weeks from order to delivery.
We are unable to cancel or amend a pre order as stock has been ordered and already allocated to you.
What happens if I've purchased an in-stock item and a pre-order item in the same transaction?
In-stock your product will be dispatched within 48 hours using your chosen delivery method.
Pre-order your product will be dispatched promptly once it becomes available. Plus, we will waive the delivery fee! The delivery method will be determined based on shipping preference in your original transaction.
RETURNS
Faulty Products
At Storkke customer satisfaction is our top priority. We offer refunds, returns or replacements for faulty products in accordance with the Australian Consumer Law.
Please contact info@storkke.com.au if you have received a faulty item.
Change of mind
We do not offer returns for change of mind. All products purchased are final unless deemed faulty.
For our full Returns Policy please click here.
Product Information
Our promise to you is that Storkke products contain no hidden nasties!
No BPA
No Phthalates
No Lead
No PVC
All Storkke products are FDA approved and certified.
Safety Statement
Storkke accepts no liability for use, misuse or lack of supervision while using our products.
All items are quality checked during packing. If you do receive a faulty product please DO NOT USE and report this to info@storkke.com.au immediately.
Our products are made from high quality materials and when treated with care have a good longevity.
Each product on our website has it's own set of care instructions, which will help you get the most out of your products.
At Storkke we aim to always have your favourite products available. Due to popularity some items do sell out quickly. We apologies for any inconvenience.
Some products in our ranges we are able to restock. You can nominate to be emailed when a product in back in stock through the product page.
At times we may open pre orders to help our customers secure stock and avoid disappointment.